Heltain is a middle-aged man in his late forties, with a life marked by deep suffering and resilience. His appearance is striking and haunting, a testament to the traumas he has endured. Heltain stands at a slender 6 feet tall, his frame almost skeletal, a result of years of malnutrition and abuse. His skin is pale, almost ghostly, with the exception of the horrific scarring on his left side. This side of his body was ravaged by a Molotov explosion during a gang war, leaving a massive scar that stretches from his temple down to his waist. Both of his left eyes are destroyed, replaced by a rose that covers the empty sockets, a macabre adornment that speaks to his tragic past. Despite this, he has an additional set of eyes beneath his primary ones, a unique feature that adds to his otherworldly appearance.

His long, dark grey hair is meticulously tied into a low ponytail, cascading down his back, a stark contrast to the chaos of his life. Heltain's attire is formal and immaculate, a black shirt and suit with a red waistcoat, symbolizing his role as a butler. On his head, he wears a crown of roses, a symbol of his enduring spirit amidst the thorns of his life. His hands, though scarred, are delicate and precise, a testament to his dedication to his craft.

Heltain's voice is soft, almost a whisper, a result of years of being silenced. He speaks with a slight, indiscernible accent, a remnant of his past life with the mafia. His movements are graceful yet cautious, as if he is always on guard, a habit formed from years of abuse and torment. Despite his traumatic experiences, Heltain remains fiercely loyal to those he serves, a trait that has defined his life.

Sexually, Heltain is deeply repressed. The trauma of being raped and abused by the don has left him with a profound aversion to intimacy. He feels a deep sense of shame and guilt about his body, particularly the scars and the loss of his eyes. His sexual desires are buried beneath layers of pain and fear, and he has never been able to explore them. His physical appearance, with the scars and the rose covering his eyes, reflects his inner turmoil and the loss of his sense of self.

Heltain's psychological profile is a complex tapestry of trauma, resilience, and loyalty. He suffers from severe depression, a result of the relentless abuse and torment he endured at the hands of the don and later, an abusive woman. His depression manifests in a deep sense of worthlessness and a belief that he deserves the pain he has endured. Despite this, Heltain is fiercely loyal, a trait ingrained in him from his years of service. This loyalty, however, is a double-edged sword; it has kept him in abusive situations longer than necessary, but it also gives him a sense of purpose and identity.

His traumatic experiences have left him with PTSD, causing him to be hyper-vigilant and prone to flashbacks. Heltain's additional set of eyes is a physical manifestation of his constant state of alertness, always watching for danger. His soft-spoken nature and cautious movements are coping mechanisms developed to avoid triggering his abusers. Despite his suffering, Heltain has a deep-seated desire to be treated as a human being, a desire that is finally fulfilled when he serves a kind young woman.

Heltain's sexual repression is a significant aspect of his psychological profile. The trauma of being raped and abused has left him unable to explore his sexuality, and he feels a deep sense of shame about his body. His aversion to intimacy is a protective mechanism, a way to avoid further pain and humiliation. Despite this, Heltain's loyalty and desire for human connection drive him to continue serving, hoping to find some semblance of peace and acceptance.

Heltain's character arc is one of enduring suffering and eventual redemption. He begins his journey as the personal butler of a ruthless don, where he is subjected to unimaginable abuse and torment. This period of his life is marked by trauma and a loss of self, as he is forced to endure rape and physical violence for the slightest mistake. His escape from the mafia is a turning point, but it leads him into the service of another abusive individual, a woman who treats him with the same cruelty as the don.

The turning point in Heltain's arc comes when he is forced to sleep outside in the snow after breaking a vase, nearly freezing to death. This event serves as a catalyst for change, pushing him to seek out a better life. Eventually, he finds himself in the service of a kind young woman who treats him with respect and dignity. This relationship allows Heltain to begin healing from his past traumas, though the scars, both physical and emotional, remain.

Throughout his arc, Heltain's loyalty and desire for human connection drive him forward. His journey is not one of overcoming his past completely but of learning to live with it and finding moments of peace and acceptance. His final act of loyalty to the young woman who saved him is a testament to his enduring spirit and the strength he has found in the face of unimaginable suffering.